About the role
We are looking for confident, energetic and result-oriented Telecaller / Customer Relationship Executive to join our Real Estate Sales & Marketing Team. The candidate will be responsible for generating new leads, handling customer inquiries, making outbound calls, following up with prospective buyers and coordinating site visits for our real estate projects.
Key Responsibilities
1. Generate new customer leads through calling, references and other sources.
2. Make outbound calls to prospective customers and explain project details.
3. Handle incoming inquiries from digital marketing platforms and other sources.
4. Understand customer requirements, budget and property preferences.
5. Follow up regularly with interested customers and maintain a proper follow-up database.
6. Share project information, pricing, offers and payment plans with customers.
7. Coordinate site visits and schedule meetings with the sales team.
8. Maintain daily call records, lead status and conversion reports.
9. Support the sales team in achieving monthly sales targets.
10. Build strong customer relationships and ensure professional communication.
Candidate Requirements
- Good communication and convincing skills.
- Basic knowledge of MS Excel and MS Word.
- Hindi communication is essential; basic English is preferred.
- Ability to generate leads independently.
- Positive attitude, confidence and target-oriented approach.
- Freshers and experienced candidates can apply.
- Real estate sales or telecalling experience will be an advantage.
Skills Required
- Lead Generation
- Outbound Calling
- Customer Relationship Management
- Follow-up & Lead Conversion
- Sales Coordination
- Basic Computer Knowledge
What We Offer
- Salary & Incentive Structure
Fixed Monthly Salary: ₹12,000
Site Visit Incentive: ₹300 per successful and completed customer site visit.
Incentive will be paid only when the prospective customer physically visits the project site.
Merely booking an appointment or scheduling a site visit will not qualify for the incentive.
No upper limit on site visit incentives.
- Professional work environment.
- Growth opportunities in the real estate sector.
- Training and sales support.
What you will do
- 1. Generate new customer leads independently through various sources.
- 2. Make outbound calls to prospective customers.
- 3. Handle incoming inquiries and explain real estate project details.
- 4. Understand customer requirements, budget and property preferences.
- 5. Explain project features, pricing, payment plans and offers.
- 6. Follow up regularly with interested customers.
- 7. Convert potential customers into confirmed site visit appointments.
- 8. Coordinate and ensure actual customer visits to the project site.
- 9. Maintain daily calling records and customer databases.
- 10. Update lead status and follow-up details in MS Excel.
- 11. Coordinate with the sales team for customer meetings and conversions.
- 12. Achieve monthly lead generation and site visit targets.
What we look for
- 1. Excellent communication and convincing skills.
- 2. Confident, energetic and self-motivated personality.
- 3. Ability to generate leads independently.
- 4. Good customer handling and relationship management skills.
- 5. Strong follow-up and sales conversion skills.
- 6. Basic knowledge of MS Excel, MS Word and email.
- 7. Ability to communicate effectively in Hindi; basic English preferred.
- 8. Target-oriented approach with a willingness to achieve sales goals.
- 9. Ability to coordinate customer appointments and site visits.
- 10. Freshers and experienced candidates can apply.
- 11. Prior experience in telecalling, lead generation or real estate sales will be an added advantage.